Job prospects Customer Service Agent - Financial Institution in Québec

Explore current and future job prospects for people working as a "customer service agent - financial institution" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial services sector has been rapidly changing. Several innovative technologies have been implemented to facilitate access to these services.

Increased use of digital applications and services, optimization of staff utilization, and the closure of several branches, particularly in rural areas, may moderate hiring opportunities in this occupational group.

While the employment outlook for this occupation is moderate at the provincial level, it will be good in Capitale-Nationale and Chaudière-Appalaches.

Here are some key facts about Customer services representatives - financial institutions in Quebec:

• Approximately 15,950 people work in this occupation.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Finance, insurance, real estate and leasing (NAICS 52, 53): 89%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 75% compared to 82% for all occupations
  • Part-time workers: 25% compared to 18% for all occupations
• 67% of customer services representatives - financial institutions work all year, while 33% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.
• Less than 5% of customer services representatives - financial institutions are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 28% compared to 52% for all occupations
  • Women: 72% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 27% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 34% compared to 22% for all occupations
  • bachelor's degree: 17% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service agent - financial institution" Customer services representatives - financial institutions (NOC 64400) or across Canada.

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