Job prospects Customer Service Agent - Financial Institution in the Capitale-Nationale Region

Over the past few years (2021-2023), there was a labour shortage for Customer services representatives - financial institutions in the Capitale-Nationale Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for Customer services representatives - financial institutions (NOC 64400) in the Capitale-Nationale region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial services sector has been rapidly changing. Several innovative technologies have been implemented to facilitate access to these services.

Increased use of digital applications and services, optimization of staff utilization, and the closure of several branches, particularly in rural areas, may moderate hiring opportunities in this occupational group.

While the employment outlook for this occupation is moderate at the provincial level, it will be good in Capitale-Nationale and Chaudière-Appalaches.

Here are some key facts about Customer services representatives - financial institutions in the Capitale-Nationale region:

• Approximately 900 people worked in this occupation in May 2021.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 93%

Source Labour Market Information | Prospects Methodology