Summary Customer Information Service Representative - Retail near Saint John (NB)
Find key facts and figures about working as a customer information service representative - retail. The following information is applicable to all Other customer and information services representatives (NOC 64409).
Note that some information in this job profile is based on the 2016 version of the NOC.
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
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High school or specific training
This occupation usually requires a secondary school diploma or several weeks of on-the-job training.
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Median wage in the Saint John–St. Stephen Region
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The job prospects are fair in the Saint John–St. Stephen Region
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advertised near Saint John (NB)
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- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
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