Competencies Customer Service Agent - Airline in the Ottawa Region

Find out what competencies you typically need to work as a customer service agent - airline in Canada. These skills are applicable to all Airline ticket and service agents (NOC 64312).

Skills Help - Skills

  • Airline passenger, baggage and ticket agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
  • Airline cargo and freight agents
    Proficiency or complexity level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Management of Material Resources 2 - Low Level
    Quality Control Testing 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Evaluation 2 - Low Level
  • Airline reservation agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level

Skills

Skills are capabilities that you develop over time. Different jobs require different skills. You will need them to do a good job in your roles, tasks, and duties.

Personal Attributes Help - Personal Attributes

  • Airline passenger, baggage and ticket agents
    Importance
    Collaboration 5 - Extremely important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important
    Service Orientation 3 - Important
  • Airline cargo and freight agents
    Importance
    Stress Tolerance 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Social Orientation 3 - Important
    Independence 3 - Important
    Leadership 3 - Important
  • Airline reservation agents
    Importance
    Collaboration 5 - Extremely important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important

Personal Attributes

Personal attributes are the traits that you are born with. You can develop them through your social context and personal experiences. Different jobs require different personal attributes. Personal attributes are important at work because they influence how you are, and how you do things.

Interest Help - Interest

Realistic jobs

Realistic jobs are all about handling objects, tools, machines, or animals in a standard way. Many of these jobs don’t involve a lot of paperwork or teamwork.

Investigative jobs

Investigative jobs are all about studying things in an organized or creative way. These things can be physical, natural, or cultural. People in those jobs must think a lot, work with ideas, search for facts and solve problems.

Artistic jobs

Artistic jobs are all about expressing yourself in a creative way to make visual, performing, written, or applied art. They often involve working with forms, designs and patterns. Most of the time, people in those jobs don’t have to follow clear rules.

Social jobs

Social jobs are all about working with people. This often involves interacting with others to help, care, teach, or inform them.

Enterprising jobs

Enterprising jobs are all about taking action to achieve goals for a group or for yourself. This often involves starting and completing projects. People in those jobs often have to influence, lead and mobilize others. They sometimes also have to take risks and decisions or deal with business.

Conventional jobs

Conventional jobs are all about following procedures and routines. This may involve tasks like keeping records, filing paperwork and copying documents. It may also involve working with data to organize and process it in a planned way. People in those jobs often have to report to a clear chain of command. They tend to focus more on data and details than ideas.

Interest

Interests reflect your preferences for work environments and outcomes. Different jobs require different interests.

Knowledge Help - Knowledge

  • Airline passenger, baggage and ticket agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline cargo and freight agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Logistics 1 - Basic Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Veterinarian and Animal Care 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline reservation agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Telecommunications 1 - Basic Level
    Accounting 1 - Basic Level
    Sale and Marketing 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level

Knowledge

Knowledge refers to the understanding of different theories and practices. Different jobs require different knowledge. You need specific knowledge to do tasks and activities in a specific field.

Source Occupational and Skills Information System

Labour Market Information Survey
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