Competencies Customer Service Coordinator - Retail in the Annapolis Valley Region

Find out what competencies you typically need to work as a Customer service coordinator - retail in Canada. These skills are applicable to all Customer and information services supervisors (NOC 62023).

Skills Help - Skills

  • Customer service representatives supervisors - financial services
    Proficiency or complexity level
    Monitoring 4 - High Level
    Time Management 4 - High Level
    Management of Personnel Resources 4 - High Level
    Management of Material Resources 4 - High Level
    Negotiating 4 - High Level
    Management of Financial Resources 4 - High Level
    Persuading 4 - High Level
    Coordinating 3 - Moderate Level
    Instructing 3 - Moderate Level
    Digital Literacy 3 - Moderate Level
  • Customer service representatives supervisors (except financial services)
    Proficiency or complexity level
    Time Management 4 - High Level
    Management of Personnel Resources 4 - High Level
    Management of Material Resources 4 - High Level
    Persuading 4 - High Level
    Coordinating 3 - Moderate Level
    Instructing 3 - Moderate Level
    Monitoring 3 - Moderate Level
    Reading Comprehension 3 - Moderate Level
    Oral Communication: Oral Comprehension 3 - Moderate Level
    Oral Communication: Oral Expression 3 - Moderate Level

Personal Attributes Help - Personal Attributes

  • Customer service representatives supervisors - financial services
    Importance
    Active Learning 4 - Highly important
    Innovativeness 4 - Highly important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
  • Customer service representatives supervisors (except financial services)
    Importance
    Active Learning 4 - Highly important
    Innovativeness 4 - Highly important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important

Interest Help - Interest

Knowledge Help - Knowledge

  • Customer service representatives supervisors - financial services
    Knowledge level
    Client Service 3 - Advanced Level
    Performance Measurement 2 - Intermediate Level
    Economics 2 - Intermediate Level
    Accounting 2 - Intermediate Level
    Business Management 2 - Intermediate Level
    Clerical 2 - Intermediate Level
    Finance 2 - Intermediate Level
    Sale and Marketing 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Mathematics 2 - Intermediate Level
  • Customer service representatives supervisors (except financial services)
    Knowledge level
    Client Service 3 - Advanced Level
    Hospitality 3 - Advanced Level
    Performance Measurement 2 - Intermediate Level
    Business Management 2 - Intermediate Level
    Clerical 2 - Intermediate Level
    Human Resources and Labour relations 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Mathematics 2 - Intermediate Level
    Humanities 1 - Basic Level
    Economics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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