Competencies Telephone Operator in the Ottawa Region

Find out what competencies you typically need to work as a telephone operator in Canada.

Skills Help - Skills

Proficiency or complexity level
Oral Communication: Active Listening 2 - Low Level
Oral Communication: Oral Comprehension 2 - Low Level
Oral Communication: Oral Expression 2 - Low Level
Social Perceptiveness 2 - Low Level
Problem Solving 2 - Low Level
Critical Thinking 2 - Low Level
Coordinating 1 - Lowest Level
Instructing 1 - Lowest Level
Monitoring 1 - Lowest Level
Time Management 1 - Lowest Level

Personal Attributes Help - Personal Attributes

Importance
Social Orientation 4 - Highly important
Independence 4 - Highly important
Innovativeness 3 - Important
Service Orientation 3 - Important
Stress Tolerance 3 - Important
Concern for Others 3 - Important
Collaboration 3 - Important
Adaptability 3 - Important
Active Learning 2 - Somewhat important
Creativity 2 - Somewhat important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 2 - Intermediate Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level
Clerical 1 - Basic Level
Communications and Media 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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