Competencies Answering Service Operator in Canada

Find out what competencies you typically need to work as an answering service operator in Canada. These skills are applicable to all Receptionists (NOC 14101).

Skills Help - Skills

Proficiency or complexity level
Reading Comprehension 2 - Low Level
Oral Communication: Active Listening 2 - Low Level
Oral Communication: Oral Comprehension 2 - Low Level
Oral Communication: Oral Expression 2 - Low Level
Negotiating 2 - Low Level
Social Perceptiveness 2 - Low Level
Systems Analysis 2 - Low Level
Coordinating 1 - Lowest Level
Instructing 1 - Lowest Level
Monitoring 1 - Lowest Level

Personal Attributes Help - Personal Attributes

Importance
Social Orientation 4 - Highly important
Independence 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important
Attention to Detail 4 - Highly important
Stress Tolerance 3 - Important
Concern for Others 3 - Important
Active Learning 2 - Somewhat important
Innovativeness 2 - Somewhat important
Service Orientation 2 - Somewhat important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 2 - Intermediate Level
Clerical 1 - Basic Level
Communications and Media 1 - Basic Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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