Job prospects Call Centre Agent - Technical Support in Saskatchewan

Explore current and future job prospects for people working as a "call centre agent - technical support" in Saskatchewan or across Canada.

Job opportunities in Saskatchewan

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for User support technicians (NOC 22221) in Saskatchewan for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Consistent demand across a wide range of industries.
• Digital changes occurring in many business operations.
• Remote work arrangements are increasing the use of computer technology.
• The growing share of households owning electronic devices may lead to opportunities to provide technical support.
• Increased use of 5G mobile, block chain infrastructure and virtual/augmented reality.
• Some opportunities expected from third-party providers of help desk support, including cloud-based services.

Here are some key facts about User support technicians in Saskatchewan:

• Approximately 2,100 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Computer systems design services (NAICS 5415): 24%
  • Information and cultural industries (NAICS 51): 11%
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 7%
  • Universities (NAICS 6113): 7%
  • Wholesale trade (NAICS 41): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 91% compared to 81% for all occupations
  • Part-time workers: 9% compared to 19% for all occupations
• 69% of user support technicians work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.
• Less than 5% of user support technicians are self-employed compared to an average of 16% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 74% compared to 53% for all occupations
  • Women: 26% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 23% compared to 33% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 15% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 36% compared to 17% for all occupations
  • bachelor's degree: 23% compared to 18% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Breakdown by region

Explore job prospects in Saskatchewan by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "call centre agent - technical support" User support technicians (NOC 22221) or across Canada.

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