Job prospects Citizen Services Specialist (CSS) – Government Services in Ontario

Explore current and future job prospects for people working as a "Citizen services specialist (CSS) – government services" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

Moderate

The employment outlook will be moderate for Employment insurance and revenue officers (NOC 12104) in Ontario for the 2023-2025 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Employment insurance and revenue officers in Ontario:

  • Approximately 17,650 people work in this occupation.
  • Employment insurance and revenue officers mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 92%
  • 82% of employment insurance and revenue officers work all year, while 18% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 34% compared to 52% for all occupations
    • Women: 66% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 9% for all occupations
    • high school diploma or equivalent: 17% compared to 25% for all occupations
    • apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 28% compared to 22% for all occupations
    • bachelor's degree: 40% compared to 24% for all occupations
    • university certificate, degree or diploma above bachelor level: 11% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Legend

0 out of 5 stars
Undetermined
1 out of 5 stars
Very limited
2 out of 5 stars
Limited
3 out of 5 stars
Moderate
4 out of 5 stars
Good
5 out of 5 stars
Very good
Location Job prospects
Hamilton–Niagara Peninsula Region Moderate
Kingston–Pembroke Region Good
Kitchener–Waterloo–Barrie Region Moderate
London Region Good
Muskoka–Kawarthas Region Good
Northeast Region Good
Northwest Region Moderate
Ottawa Region Moderate
Stratford–Bruce Peninsula Region Undetermined
Toronto Region Moderate
Windsor-Sarnia Region Moderate

Source Labour Market Information | Prospects Methodology

Labour Market Information Survey
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