Job prospects Supervisor, Call Centre Agents in the Hamilton–Niagara Peninsula Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the Hamilton–Niagara Peninsula Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in the Hamilton - Niagara Peninsula region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in the Hamilton - Niagara Peninsula region:

• Approximately 1,530 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 30%
  • Management and Administrative Services (NAICS 55-56): 27%
  • Wholesale trade (NAICS 41): 9%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
  • Professional, scientific and technical services (NAICS 54): 8%

Source Labour Market Information | Prospects Methodology