Job prospects Supervisor, Call Centre Agents in Ontario

Explore current and future job prospects for people working as a "supervisor, call centre agents" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in Ontario for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in Ontario:

• Approximately 13,800 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 25%
  • Management and administrative services (NAICS 55, 56): 19%
  • Wholesale trade (NAICS 41): 8%
  • Other professional, scientific and technical services (NAICS 5414, 5416-5419): 6%
• 81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
• Less than 5% of customer and information services supervisors are self-employed compared to an average of 15% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 36% compared to 52% for all occupations
  • Women: 64% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 9% for all occupations
  • high school diploma or equivalent: 27% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: 5% compared to 8% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations
  • bachelor's degree: 30% compared to 24% for all occupations
  • university certificate, degree or diploma above bachelor level: 8% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Source Labour Market Information | Prospects Methodology