Job prospects Supervisor, Call Centre Agents in Manitoba

Explore current and future job prospects for people working as a "supervisor, call centre agents" in Manitoba or across Canada.

Job opportunities in Manitoba

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be limited for Customer and information services supervisors (NOC 62023) in Manitoba for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in Manitoba:

• Approximately 1,100 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Management and administrative services (NAICS 55, 56): 49%
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 10%
  • Federal government public administration (NAICS 911): 7%
  • Information and cultural industries (NAICS 51): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 94% compared to 81% for all occupations
  • Part-time workers: 6% compared to 19% for all occupations
• 76% of customer and information services supervisors work all year, while 24% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 37% compared to 53% for all occupations
  • Women: 63% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 40% compared to 31% for all occupations
  • apprenticeship or trades certificate or diploma: 10% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations
  • bachelor's degree: 24% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations

Breakdown by region

Explore job prospects in Manitoba by economic region.

Source Labour Market Information | Prospects Methodology