Job prospects Supervisor, Call Centre Agents in Alberta

Explore current and future job prospects for people working as a "supervisor, call centre agents" in Alberta or across Canada.

Job opportunities in Alberta

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in Alberta for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Customer and information services supervisors in Alberta:

• Approximately 3,100 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 24%
  • Other retail stores (NAICS 44-45, except 445): 9%
  • Wholesale trade (NAICS 41): 9%
  • Federal government public administration (NAICS 911): 6%
  • Air transportation (NAICS 481): 6%
• 75% of customer and information services supervisors work all year, while 25% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 31% compared to 53% for all occupations
  • Women: 69% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 10% for all occupations
  • high school diploma or equivalent: 32% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 13% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 25% compared to 19% for all occupations
  • bachelor's degree: 21% compared to 21% for all occupations
  • university certificate, degree or diploma above bachelor level: 5% compared to 9% for all occupations

Breakdown by region

Explore job prospects in Alberta by economic region.

Source Labour Market Information | Prospects Methodology