Job prospects Answering Service Operator in the Montréal Region

Over the past few years (2021-2023), the labour market was balanced for Receptionists in the Montréal Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be limited for Receptionists (NOC 14101) in the census metropolitan area of Montréal for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

This occupation is found in most sectors of the economy, particularly in the services sectors.

New technologies continue to fundamentally change the occupation. Part of the traditional tasks of receptionists can now be carried out by technological tools, such as auto attendant, online appointment booking and chatbots. For that reason, fewer workers are required to respond to customer inquiries. Therefore, the employment outlook is limited for this occupation.

The number of workers available in this profession reduces job opportunities for candidates with few skills. Businesses tend to favour those who are bilingual, versatile and have computer knowledge.

Here are some key facts about Receptionists in the census metropolitan area of Montréal:

• Approximately 16,180 people worked in this occupation in May 2021.

Source Labour Market Information | Prospects Methodology