Job prospects Call Centre Agent - Customer Service in the Lower Mainland–Southwest Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Lower Mainland–Southwest Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the Lower Mainland - Southwest region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Lower Mainland - Southwest region:

• Approximately 13,830 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 19%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
  • Management and Administrative Services (NAICS 55-56): 9%
  • Wholesale trade (NAICS 41): 8%

Source Labour Market Information | Prospects Methodology