Job prospects Customer Service Representative - Call Centre near Kelowna (BC)

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives near Kelowna (BC). There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Thompson - Okanagan region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Thompson - Okanagan region:

• Approximately 2,210 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 32%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
  • Wholesale trade (NAICS 41): 8%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
  • Management and Administrative Services (NAICS 55-56): 6%

Source Labour Market Information | Prospects Methodology