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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on March 21, 2025 by Employer details Oberland Agriscience

Job details

The context for the role of Customer Service Representative is to bring Oberland Agriscience?s purpose to life through creating exceptional customer experiences and supporting administrative tasks. Key Support Person: VP Sales Functional Responsibilities: Revenue 90% - Efficiently handle customer queries and concerns ensuring prompt, coherent responses adhering to Oberland?s requirement for exceptional customer service - Manage all sales data including collecting and processing orders - Establish customer satisfaction goals and create tracking process, manage accurate recording of information - Ensure overall customer satisfaction and loyalty of all customers - Provide input based on customer feedback to marketing for possible use in materials and planning - Collaborate with other departments including operations, QA and R&D, to assure timely sample delivery and on-time orders. - Build strong relationships while acting as a liaison between customers and Oberland - Coordinate fulfilment of customer samples for sales team members Infrastructure 10% - Effectively manage all customer data in CRM, recommend improvements to processes to create efficiency and accuracy as able Human Dynamics - Lead by example and use values as a decision-making tool - Embody company purpose, values and the cultural commitments - Build healthy and prosperous relationships within team, company and with external partners To be a great fit for this role you: - Have a minimum of 2 years? customer service experience and a track record of creating strong, trust filled relationships with customers - Are able to grasp and learn technical concepts about products in order to troubleshoot customer problems effectively - Are extremely efficient, organized and consistently exceed goals and targets - Have excellent attention to detail in data management and written communications - Have experience managing customer satisfaction programs, having created from the ground up would be an asset Oberland Agriscience Inc. is committed to creating an equitable and inclusive culture with a high level of belonging. As such, we are grateful to receive applications from all qualified candidates. This is a full-time (37.5 hr/week), permanent position (following 3-month probation), Monday to Friday based out of our facility in the Ragged Lake business park in Halifax. Job Types: Full-time, Permanent Pay: From $50,000.00 per year Additional pay: * Commission pay Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Employee stock purchase plan * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Schedule: * Monday to Friday Work Location: Hybrid remote in Halifax, NS