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financial analyst
Title posted on CareerBeacon - Analyst, National Real Estate Group
Posted on March 12, 2025 by Employer details TD Bank
Job details
Work Location:Markham, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$65,600 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:As a cross functional process analyst, conduct research, analysis and reporting on a range of operational, service and/or applications issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader cross-functional partnership. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.Customer:Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service deliveryCoordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologiesRefer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliveryProvide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendationsSupport partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levelsContribute to the production of consolidated or aggregated reporting as appropriateMaintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queriesMay interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely mannerShareholder:Prioritize and complete own workload to meet SLA requirements for service and productivityActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialityAnalyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesSupport development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessContribute to the development/delivery of presentations/ communications to management or broader audiencesProtect the interests of the organization ? identify and mana- LocationMarkham, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2145849
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