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call centre agent - customer service
Title posted on Monster - Customer Experience Representative
Posted on December 23, 2024 by Employer details Ultramar
Job details
Description Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). Responsibilities: Open and manage existing customer accounts by recording and maintaining account information Answers a high volume of customer calls and achieve Service Level of 85% Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally Direct or escalate requests and unresolved issues to the designated resource Increase revenue through inside sales initiatives Perform customer verifications Perform credit verification using the Equifax credit tool Process credit card pre-authorizations and sales accurately Keep records- LocationKentville, NS
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #2024-528
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