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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 19, 2024 by Employer details JJ Home Products - Division of Renin Canada Corp.

Job details

The *Customer Service Representative* is primarily responsible for _Processing & Entering Orders_ (including review of Purchase Orders, Scopes & Upgrades), across multiple business channels, _Study & Understand_ our product line, _Communicating_ with customers and inter-company personnel via phone or email, _Troubleshooting & Managing_ customer queries and _Liaison_ with inter-company departments. Candidates should be self-starting and highly motivated, with the ability to operate efficiently in a fast-paced environment and take on more responsibilities as experience is gained. The job involves a steep learning curve due to extensive product lines and associated SKU?s. *QUALIFICATIONS:* * College or University education is preferred. * _*Knowledge/Skills: *_ The candidate must have experience and be comfortable working with computers, including being proficient in Microsoft Office (Word, Excel). Experience working with an ERP system is a plus. The position requires excellent time management, organizational and troubleshooting skills with the ability to meet tight deadlines. The candidate must be able to multitask and work in a fast-paced environment. * _*Communication Skills: *_Strong oral and written communication skills are required to succeed in this role. The incumbent must have strong interpersonal skills to communicate with customers, sales and operation teams via various channels including phone, email, or video conferencing. *MAJOR RESPONSIBILITIES:* * Answers incoming customer calls regarding but not restricted to: - orders, deliveries, installation, service requests, and general client concerns. * Must strive to maintain a positive, empathetic and professional attitude towards customers at all times whilst dealing with their concerns promptly. * Answer communication from colleagues regarding any production, delivery and product issues. * _Process, Price and Enter _orders, across all business channels, accurately and in a timely manner. This includes using all tools and documents made available to assist with order entry. * Adhere to key KPI?s setup to assess performance. * Any other related duties that may be requested from time to time by the reporting Manager. Job Type: Full-time Pay: $45,000.00-$50,000.00 per year Benefits: * Casual dress * Company events * Company pension * Dental care * Employee assistance program * Extended health care * On-site parking * Paid time off * Tuition reimbursement * Vision care Schedule: * Monday to Friday Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person