Overview
Languages
English
Education
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Bachelor's degree
- Network and system administration/administrator
- Computer software engineering
- Computer technology/computer systems technology
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
Work setting
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Private company, corporation or industry
Responsibilities
Tasks
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Manage incidents
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Perform Web-server backup and recovery operations
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Provide business systems, network and Internet support to users in response to identified difficulties
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Report on the performance of computer systems and networks
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Give access to computer networks
Credentials
Certificates, licences, memberships, and courses
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Certified Computing Professional (CCP)
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Information Systems Professional (ISP)
Experience and specialization
Computer and technology knowledge
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Networking software
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Networking hardware
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Networking security
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Intranet
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Internet
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Servers
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Desktop applications
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Security software
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Word processing software
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Mail server software
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Communication software
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Programming software
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Website creation and management software
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Web service design
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Database software
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Programming languages
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Software development
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MS Office
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MS Windows
Additional information
Personal suitability
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Accurate
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Excellent oral communication
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Excellent written communication
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Organized
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Team player
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Ability to multitask
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Honesty
Benefits
Health benefits
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Dental plan
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Disability benefits
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Health care plan
Financial benefits
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Pension plan
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Registered Retirement Savings Plan (RRSP)
Long term benefits
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Tax-Free Savings Account (TFSA)
Other benefits
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Learning/training paid by employer
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Team building opportunities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.