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bicycle mechanic
Posted on December 16, 2024 by Employer details Scooteretti Ltd
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<h3>Job Description</h3><div>Job Description<div><p>Scooteretti strives to be the very best retailer of electric bicycles and accessories in Canada. We're looking for a dynamic and mature individual who is passionate about delivering excellence in everything they do. If you are creative, energetic, and possess a positive customer mindset, we want to hear from you!</p><p><strong>Position Overview</strong></p><p>As a Bicycle Mechanic at Scooteretti, you'll be an integral part of our service department, ensuring that every customer's bike is safe, functional, and ready for the road or trail. With a strong focus on electric bicycles, this role offers an opportunity to grow your skills while working in a supportive and innovative environment.</p><p>At Scooteretti, our mechanics are trained eBike Experts who possess an in-depth understanding of advanced eBike technologies. We are committed to training and supporting new team members to achieve this expert level.</p><p><strong>Service Department Responsibilities</strong></p><ul><li><p>Assemble new bikes to showroom standards, perform tune-ups, and repair customer bikes to meet and exceed company safety and quality expectations.</p></li><li><p>Diagnose and repair electrical and mechanical issues on electric bikes.</p></li><li><p>Participate in the packing and shipping of online bike sales.</p></li><li><p>Maintain a clean, organized, and efficient workspace, adhering to health and safety regulations.</p></li><li><p>Manage and organize the inventory of spare parts, ensuring everything is stocked and accounted for.</p></li><li><p>Update customer records and service tickets in the POS system.</p></li><li><p>Participate in offsite logistics as required.</p></li></ul><p><strong>Customer Service Responsibilities</strong></p><ul><li><p>Ensure all customer service standards are met, delivering exceptional experiences.</p></li><li><p>Clearly explain bike repair or tune-up needs to customers and recommend appropriate solutions.</p></li><li><p>Collaborate with customers to understand their concerns and accurately diagnose issues.</p></li><li><p>Handle customer concerns professionally and resolve them effectively.</p></li><li><p>Assist with phone inquiries and direct customers to the appropriate team member when necessary.</p></li><li><p>Support the sales team by assisting customers on the sales floor when needed.</p></li><li><p>Process sales, returns, and exchanges using the company's POS and online systems.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Minimum of 1 year of experience in bicycle repair and assembly.</p></li><li><p>Familiarity with electric bicycles and/or a willingness to learn eBike systems (e.g., Bosch, Shimano, Yamaha).</p></li><li><p>Exceptional communication and interpersonal skills; French language is a plus.</p></li><li><p>Ability to work in a fast-paced setting, managing multiple tasks efficiently.</p></li><li><p>Strong time management and problem-solving skills.</p></li><li><p>Ability to work independently while contributing positively to the team environment.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p><strong>Above Industry Wages and Compensation:</strong> We reward hard work and expertise.</p></li><li><p><strong>Premium Benefits Package:</strong> Comprehensive health and wellness coverage.</p></li><li><p><strong>State-of-the-Art Workspace:</strong> A clean, organized, and modern workshop designed for efficiency.</p></li><li><p><strong>Training and Development: </strong>Learn from our trained eBike Experts and gain hands-on experience with the latest eBike systems. We are committed to helping you become an expert in the field.</p></li><li><p><strong>Positive Work Environment: </strong>A collaborative and inclusive culture where your contributions matter.</p></li><li><p><strong>Staff Discounts: </strong>On bikes, parts, and accessories.</p></li></ul><p><strong>Your ability to adapt to various situations, challenges, and duties will be cr- LocationOttawa, ON
- Workplace information On site
- Salary$70,991.68YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #b4e6f429
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