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front desk manager
Posted on December 16, 2024 by Employer details Best Western Premier and Executive Residency
Job details
*Job description* As the #1 rated hotel in Medicine Hat, the *Best Western Premier / Executive Residency *is renowned for its outstanding service, top-tier amenities, and exceptional guest experiences. We pride ourselves on providing a welcoming and professional environment where our guests feel at home. Our team is the backbone of our success, and we are looking to expand it with a motivated, customer-focused individual who share our passion for excellence. Currently, we are searching for a full-time *Front Desk Manager.* This position may include the AM and PM shifts at the front desk (including training for Night Audit). Please note: _*Candidates must already reside in the Medicine Hat area.*_ *Your Role:* As a *Front Desk Manager*, not only will you be able to shape and manage front desk operations, you will often be the first point of contact for our valued guests. You?ll provide exceptional customer service to both our associates and guests. You will lead by example and address guest concerns with professionalism and efficiency. As the face of the Best Western Premier, your role will set the tone for the guest and employee experience. *Key Responsibilities:* * Provide a warm welcome and check-in/check-out guests with ease. * Answer inquiries and resolve guest concerns, ensuring 100% satisfaction. * Manage reservations, phone calls, and emails professionally and efficiently. * Assist with administrative duties and hotel tasks as needed. * Uphold hotel policies, procedures, and standards to ensure smooth operations. * *Train for Night Audit*: Work closely with the Night Audit team and develop skills to manage end-of-day procedures, reconciliations, and reporting. * Train new and experienced Front Desk Associates, drawing upon your subject matter expertise of front desk operations, revenue management, hotel sales, and customer service to instill a culture of service excellence. *Who We?re Looking For:* * *Customer-Focused:* You are passionate about creating memorable experiences for guests and enjoy interacting with people. * *Detail-Oriented:* You thrive on ensuring accuracy and organization in your work. * *Flexible:* Willingness to work a variety of shifts, including evenings, weekends, with the opportunity to train for night audit responsibilities. * *Team Player:* You enjoy collaborating with colleagues and are open to learning new skills. * *Experience:* Previous Front Desk Management, customer service or hospitality experience is required. *Front Desk Manager requirements and qualifications* * 2 years of experience as Front Desk Agent or similar role in a branded hotel * Hands on experience with office machines (for example fax, printer etc.) * Excellent knowledge of MS Office (especially Excel and Word) * Sense of ownership and pride in your performance and its impact on company?s success * Critical thinker and problem-solving skills * Team player * Good time-management skills * Great interpersonal and communication skills * Customer-oriented mindset * High School diploma; any additional diploma will be considered as advantage. Job Types: Full-time, Permanent Pay: From $19.25 per hour Expected hours: 40 per week Benefits: * Dental care * Life insurance * Paid time off Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekends as needed Work Location: In person Application deadline: 2025-01-13 Expected start date: 2025-01-20- LocationMedicine Hat, AB
- Workplace information On site
- Salary$19.25HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9568116707
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