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information technology (IT) support technician

Posted on December 16, 2024 by Employer details The Confederacy of Mainland Mi'kmaq

Job details

*The Confederacy of Mainland Mi?kmaq* *Information Technology (IT) Support Technician* *About The CMM* The Confederacy of Mainland Mi?kmaq (The CMM) is a Tribal Council representing the eight Mi?kmaq communities of mainland Nova Scotia. Our mission is to proactively promote and assist Mi?kmaq communities? initiatives towards self-determination and enhancement of community. The CMM?s Department of Finance and Administration _is_ currently looking for a motivated and knowledgeable candidate to fill the role of _*IT Support Technician. *_ *Position Overview* Under the direction of and reporting to the Director of Finance & Administration, the *Information Technology (IT) Support Technician *provides *on-site* technical assistance and support for staff queries and issues related to computer systems, software, and hardware. This role requires strong communication skills, a solid understanding of computer networking, and the ability to troubleshoot software and hardware issues effectively. This position will work alongside a larger external IT company to ensure that The Confederacy of Mainland Mi?kmaq?s IT operates securely and efficiently. *Overview of Responsibilities:* · Serve as the first point of contact for staff seeking technical assistance for work-related computers, cell phones (iPhones), printers, security and secure access products, etc. · Ensure computer equipment and related technology functions properly, and to meet users? needs · Provide desktop support for Windows/Mac and Office applications, and other office productivity software (i.e. Adobe) and ensure all systems are functioning efficiently. · Troubleshoot software issues and perform necessary repairs or escalate as needed. · Provide accurate information on IT products or services. · Assist users with computer hardware problems, including setup, installation, and maintenance. The IT Support Technician will be responsible for issuing credentials to new employees and setting up work cell phones for all staff. · Communicate clearly with users to understand their technical needs and provide solutions promptly. · Maintain documentation of technical processes and procedures for future reference. · Collaborate with an external IT company (contracted) to enhance the overall delivery service. · Identify and suggest possible improvements in procedures and overall IT solutions. · Analyze and determine service priorities, plan daily schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems. · Document and conduct system monitoring/reporting on hardware, software, phone system and network resources and data center operations to ensure a high level of availability, performance, security and integrity. *Position Requirements:* · College Diploma or University Degree, with concentration in Information Technology, Computer Science, or another related field. · Minimum 1-2 years work experience in the field of IT. · Experience in general IT related duties such as IT Help Desk, Customer Support Roles, etc. · Proficiency in with Microsoft Office Suite of software, including SharePoint*.* · Good understanding of computer systems, mobile devices, and other tech products. · Ability to diagnose and resolve basic technical issues, including an in-depth knowledge of Microsoft Windows based client operating systems, as well as proficiency with Apple iPhones and Apple iOS. · Strong work ethic and ability to work in a high paced environment requiring discretion and confidentiality. · Ability to manage time and various activities effectively and efficiently with a high-level attention to detail. · Ability to work efficiently in an open-office and team environment. · This is an on-site position, as such time in the office in front of a computer is required. · Have a successfully completed Criminal record check. · Have a valid driver's license and reliable transportation, as travel within Nova Scotia may be requir