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Title posted on CareerBeacon - Manager, Project Portfolio Management Technology (Clarity PPM)
Posted on December 14, 2024 by Employer details Scotiabank
Job details
Requisition ID: 210568Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Project Portfolio Management Technology contributes to the overall success of the COO- Technology Department in Canada by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. As part of the Project Portfolio Management Technology team, the incumbent is responsible for providing ongoing support and detailed analysis for Clarity PPM to all supported units. This includes managing the support functions, responding to support calls/tickets as required, user administration, data analytics, reporting and running/monitoring jobs. This may also include participating in the testing of enhancements, training of users, assisting with research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems. Is this role right for you? In this role you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. The main function of the team is to manage support for PPM, which is provided through Service Now tickets. Provide guidance and direction to team while also responding to tickets and maintaining the support queue. Maintain, design and update the PPM SharePoint site relating to all PPM reference/training material, videos, new rollout and support material. Maintain Resource OBS structure within PPM to align with organizational structure to ensure that reporting adequately reflects the organization. Manage support activities and provide Clarity PPM business support to all global units, including new and existing functionality, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed, and that problems and issues are escalated appropriately. Participate in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, assisting in the development of conversion and implementation strategies, and providing user documentation, user training, and post-implementation support. Assist the Senior Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Champions a high performance environment and contributes to an inclusive work environment. What's in it for you? Advanced Clarity PPM experience Advanced SharePoint experience Proven customer service and support experience including Service Now Experience Ability to document process flows that support updates and changes to the tool, and document job aids / training material and communication to the field Strong data analytics and Business Analysis skills Excellent organizational skills and the ability to manage multiple complex initiatives, multi task and shift gears based on priority changes Excellent verbal and written communication skills are essential Advanced Excel skills (including- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2124126
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