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service dispatcher

Title posted on indeed.com - Service Dispatcher ? Dartmouth, Nova Scotia

Posted on November 27, 2024 by Employer details Hobart Canada

Job details

*Service Dispatcher ? Dartmouth, NS* The Dispatcher located in Dartmouth, Nova Scotia will be responsible for Coordinating the service calls primarily for Technicians across the Nova Scotia and Eastern Canada and administer related paperwork; as well as back up for Quebec when required. *Required Skills/Abilities* * Excellent verbal, written and interpersonal communication skills * Excellent customer service skills required * Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills * Knowledge of geographical area dispatching for * Ability to work independently and as a member of a team * Proficient in Microsoft Office applications (word and excel) * French speaking and written is an asset *Job Responsibilities Include (but are not limited to):* * Answer all incoming telephone service requests and record all pertinent information * Dispatch calls using the information gathered to supply information needed by technician * Determine priorities to be assigned to service calls/80?s customer * Reply to voice mail in national dispatch and email messages from call center I-24, * Follow up with technicians/portals with regards to the status of their jobs for timely completion * Confirm if parts have been received so that the job can be scheduled * Confirm special instructions for job such as overtime, two-man job or specialty tools) required * Answer customer inquiries regarding their invoices, technician?s arrival etc. * Determine which technician is the closest and most experienced for the job * Prepare daily and weekly summary for technicians payroll * Record approved technician vacations on timesheets (maintain tech plan) * Determine priorities to be assigned to service calls * Open all service calls coming from the portals * Provide assistance with clerical duties as required * Dispatch replacement during vacation ? in Montreal branch * Comply with Health and Safety policies and procedures * Work with all departments to respond to customer requests. * Work as a team with the Regional Manager and the technicians assigned to your dispatch area. * Additional tasks as required. *What we offer:* * Competitive Pay * Competitive Group Insurance Benefit Plans * Company Pension Plan/ with Company Match * No Weekends * No rotating shifts We value diversity in the workforce and encourage all qualified candidates to apply. Disability related accommodation during the recruitment process is available upon request. We appreciate all responses and advise that only those candidates selected for an interview will be contacted. Job Type: Full-time Benefits: * Company pension * Employee assistance program * Extended health care * On-site parking * RRSP match * Vision care Schedule: * Monday to Friday Experience: * dispatching: 2 years (preferred) Language: * French (preferred) Work Location: Hybrid remote in Dartmouth, NS B3B 1T5