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medical office assistant

Posted on December 13, 2024 by Employer details Terrace and District Social Services Society

Job details

*Job Title:* Foundry Medical Office Assistant *Program:* Foundry Terrace operated by TDCSS *Reports to:* Foundry Senior Manager *Job Summary: * Foundry is removing barriers and increasing access to health and wellness services for young people ages 12-24 and their caregivers through a network of youth-friendly centers across British Columbia and online. By offering integrated mental health care, substance use services, physical and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry?s reach. Foundry Terrace is not a typical healthcare site and this is not your typical MOA position. The Foundry MOA is a dynamic, personable individual who performs medical office assistant duties in addition to other support functions for a multi-disciplinary team. This individual is the face of Foundry in Terrace and the first to greet youth, in a space where young people come to connect with peers, explore creative expression, learn together, and eat together in addition to accessing formal medical, mental health and social services. Working on the traditional territories of the Kitsumkalum and Kitselas First Nations, the MOA promotes a welcoming, professional, and culturally safe low-barrier environment for young people, their families, visitors, and staff. *Job Responsibilities:* Welcomes and provides, in office, by telephone, and by email, general and current information to clients, and the community regarding Foundry programs and other community resources. Refers inquiries as appropriate and following protocols for obtaining assistance in an emergency/crisis situation. Demonstrates empathy, openness, and sensitivity to all clients to assist them to feel safe and supported within the Foundry center. Maintains an attractive and welcoming environment in the waiting and reception areas. Assists with clinic and program activities by booking appointments, checking appointment lists, notifying clients of appointments, assembling and obtaining relevant client information, filling out laboratory requisitions, booking tests, and ensuring sufficient clinical, stationary, and client literature supplies are on hand. Schedules appointments, arranges meetings, and manages room bookings. Manages the telephones and answering system, including adding or modifying users and mailboxes. Receives intake referrals, completes documentation required for admission, and enters client information into the applicable clinical information/admitting system or client scheduling system; makes up charts from intake information. Enters consultation information such as diagnosis, tests ordered, test results etc, into the database to ensure client records are up to date. Registers patients using Electronic Medical Record and other data collection software. Ensures all patient demographics are up to date whenever they register to be seen Ensures that highlighted "tasks" on patient charts at registration are dealt with if directed to the MOA (eg: ?fill out mental health questionnaires listed at next appointment before seen by physician or NP) Ensures patient flow during clinic operation Notifies patients about specialist appointments or imaging appointments, or the need to return to clinic Maintains and updates confidential files and filing systems. Performs secretarial duties for clinic staff such as screening and prioritizing incoming clinic mail, maintaining appointment schedules, arranging meetings and participating in, meetings as required, prepares agendas and handouts, takes minutes, word processes and distributes minutes, or notes of meetings, and composes correspondence in accordance with established procedures. Also completes photo copying, faxing etc as needed. Provides word processing and typing support with regard to confidential materials, routine correspondence, meeting m