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information technology (IT) support technician
Posted on December 10, 2024 by Employer details Maven Lane
Job details
Education: Master's degree. Business administration and management, general. or equivalent experience. Work setting: Information technology (IT) consulting. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Computer and technology knowledge: Database software. Data analysis software. MS Office. MS Windows. Spreadsheet. Area of work experience: Business administration/management. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Willing to travel. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Own tools/equipment: Cellular phone. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. Experience: 5 years or more. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. On-site daycare available. Paid time off (volunteering or personal days). Team building opportunities. Wellness program.- LocationVernon, BC
- Workplace information On site
- Salary$55,000 to $60,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Shift, On Call, Flexible Hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3176903
Overview
Languages
English
Education
- Master's degree
- Business administration and management, general
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Information technology (IT) consulting
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Database software
- Data analysis software
- MS Office
- MS Windows
- Spreadsheet
Area of work experience
- Business administration/management
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Own tools/equipment
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- On-site daycare available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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