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bar manager

Posted on December 05, 2024 by Employer details Hard Rock Hotel - London, ON

Job details

*Position: Bar Manager* *Reports To: Director of Food & Beverage* *Job Summary:* Reporting to the Director of Food & Beverage, the Bar Manager plays a vital role in crafting exceptional guest experiences through innovative mixology, team leadership, and operational excellence. This position is responsible for overseeing bar operations at 1913 and GMT -5, while providing support to other outlets, including Sessions Restaurant, Pools, and In-Room Dining. The Bar Manager ensures that each guest encounter embodies the unique Hard Rock culture, driving guest satisfaction, team engagement, and profitability. *Hours of Work:* This is a full-time position, with work hours that align with business needs and guest demand, including a combination of AM and PM shifts. *Bar Manager ? Job Description* *Essential Duties & Responsibilities:* · *Leadership & Team Management* * Lead, coach, and motivate team members, including Supervisors, Bartenders, Servers, Server Assistants, and Hosts, to achieve performance excellence. * Develop and implement comprehensive training programs, ensuring the team remains knowledgeable and competitive in mixology and service trends. * Conduct pre-shift meetings to communicate daily objectives, menu updates, and special events. * Provide hands-on support during service, ensuring a positive and high-energy team atmosphere. · *Mixology & Beverage Program Development* * Collaborate with mixologists to design and update cocktail menus based on current trends and market research. * Maintain extensive knowledge of spirits, cocktails, wines, and beers, ensuring the highest quality offerings. * Ensure compliance with Hard Rock?s standards for beverage quality, presentation, and consistency. · *Guest Experience & Service Excellence* * Drive exceptional guest experiences by maintaining high service and ambiance standards. * Address guest queries and complaints promptly and professionally, aiming to exceed expectations. * Support Hard Rock?s Vibe and service amplifier programs to elevate the guest experience. · *Operational Oversight* * Conduct daily inspections to ensure bar readiness, cleanliness, and compliance with standards. * Oversee opening and closing procedures, ensuring smooth operations and adherence to policies. * Monitor Micros POS systems for accurate billing and reporting. * Manage inventory of bar equipment and supplies, ensuring availability and cost efficiency. · *Revenue Generation & Financial Management* * Implement strategies to drive revenue and profitability through promotions, cost control, and effective scheduling. * Adhere to budgetary guidelines for labor, productivity, revenue, and expenses. * Complete monthly beverage inventory for 1913 and GMT -5, monitoring costs and performance metrics. · *Outlet Support* * Provide coverage and support for Sessions Restaurant, Pools, and In-Room Dining as required. * Step into serving or bartending roles during low occupancy periods to ensure seamless operations. · *Safety & Compliance* * Adhere to safety policies and handle guest and team member incidents effectively. Ensure a safe working environment for all team members. · *Team Performance & Education* * Foster continuous staff education and development, keeping team members informed on operational updates and best practices. * Collaborate with the Director of Food & Beverage on performance management initiatives. *Qualifications:* · Minimum of two years? leadership experience in food & beverage or bar management. · At least two years? bartending experience, with a strong focus on craft cocktails. · Strong wine knowledge; WSET certification preferred. · University/College degree in Hospitality or a related discipline preferred. · Extensive knowledge of bar programming, cocktail creation, and beverage trends. · Proven leadership skills with a focus on teamwork, communication, and stakeholder relationships. · Service-oriented mindset, with a passion for creating memorable guest exp