Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 04, 2024 by Employer details Rossdown Natural Foods

Job details

*Job Summary* _*Come and join our flock! We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.*_ _*Farm-to-plate is our thing! as Western Canada?s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.*_ _*Join our family!*_ As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Responsibilities: * Customer contact daily, calling and asking questions. * Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments. * Create and maintain strong relationships with both internal and external stakeholders. * Enter customer orders with utmost attention to detail. * Check inventory levels to assure availability. * Offering customers opportunity buy products on a regular basis. * Daily invoicing - check for accuracy. * Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction. * Participate in meetings to work as a team to resolve issues. * Problem solve and use time effectively to multitask and prioritize work. Experience: * Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred. * Food Industry experience preferred. * Fluent in English (both written and verbal communication) * Excellent communication skills, both verbal and written * Proficient in using computer systems and navigating multiple software applications (Microsoft office/SQL) * Keyboarding * Ability to handle high call volumes and work in a fast-paced environment * Strong problem-solving abilities and attention to detail Job Types: Full-time, Permanent Pay: $49,000.00-$52,000.00 per year Experience: * Customer service: 5 years (required) Work Location: In person