store manager - retail

Title posted on indeed.com - Retail Store Manager

Posted on December 03, 2024 by Employer details Simatech Vapour Shop

Job details

*About Us:* Simatech Vapour Shop is a leading retail chain with 6 locations across the island, offering a wide range of e-liquids, high-quality vape products, devices, and accessories. We are passionate about delivering excellent customer service while ensuring a safe and compliant working environment. As we continue to expand and grow, we are looking for an experienced and motivated *Store Manager* to join our team and lead the operations of our store located in Nanaimo (Northridge Village). *Position Overview:* We are seeking a highly organized, experienced, and dynamic individual to fill the position of *Store Manager* at Simatech Vapour Shop (Northridge Village). The ideal candidate will be responsible for overseeing the day-to-day operations of the store, managing a team, ensuring smooth customer experiences, and maintaining inventory. This role is critical to our business success, and we are looking for a manager who is both hands-on and strategic, able to inspire a team, streamline processes, and keep the store operating efficiently. *Key Responsibilities:* * *Team Leadership & Staff Management:* * Lead, motivate, and manage a team of retail associates. * Hire, train, and develop staff to ensure they are knowledgeable about products, policies, and customer service standards. * Foster a positive, productive work environment where team members feel valued and supported. * Conduct performance reviews and provide ongoing feedback, coaching, and support. * Handle employee scheduling, time-off requests, and ensure the store is appropriately staffed during peak and off-peak hours. *Inventory Management & Ordering:* * Oversee inventory levels, ensuring that products are always in stock and properly displayed. * Conduct regular stock checks and audits to minimize shrinkage and ensure accurate stock counts. * Order products based on customer demand, seasonal trends, and sales data. * Develop relationships with suppliers to ensure timely deliveries and best pricing. *Customer Service Excellence:* * Deliver outstanding customer service by training and guiding staff to assist customers in choosing the best products based on their needs and preferences. * Resolve customer complaints and issues quickly and professionally, ensuring high levels of satisfaction. * Promote a positive shopping experience that fosters customer loyalty and repeat business. *Operational Efficiency & Compliance:* * Ensure the store operates smoothly, including opening/closing procedures, cash handling, and daily store cleanliness. * Enforce all health and safety standards and ensure compliance with local regulations surrounding the sale of vape products. * Implement and maintain operational procedures to streamline store processes and improve efficiency. *Sales & Marketing:* * Monitor and analyze sales performance, identifying areas for improvement and setting sales goals. * Implement promotions and in-store marketing strategies to drive sales and increase customer traffic. * Maintain a visually appealing store environment that promotes product sales and highlights new arrivals. *Qualifications:* *Experience:* * Previous experience in retail management, preferably in a vape shop, retail store, or similar environment. * Proven leadership skills with the ability to manage a team, motivate employees, and drive results. * Strong knowledge of inventory management, ordering processes, and retail operations. * Exceptional customer service skills, with a passion for delivering a positive customer experience. *Skills & Abilities:* * Excellent organizational and time-management skills. * Strong communication skills, both verbal and written. * Ability to multitask, solve problems quickly, and adapt to changing circumstances. * Knowledge of vaping products, industry trends, and regulatory requirements is a plus. *Additional Requirements:* * Must be at least 19 years old. * Ability to work a flexible schedule, including evenings, weekends, and holidays as neede