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guest service agent

Posted on November 26, 2024 by Employer details DoubleTree / Home2 Suites Kingston

Job details

As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest?s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel amenities and any important details they will need throughout their stay. Primary Responsibilities: · Provides and displays excellent guest service skills, as per Hilton standards. · Provides superior guest service upon check-in and check-out of each guest. · Responds to guest problems in a timely and professional manner, utilizing the empowerment process. · Completes daily shift task lists and audit reports. · Provides information to guests about the procedures, policies and facilities of the hotel. · Answers phone calls and takes messages on behalf of guests. · Maintains rate and inventory levels. · Provides operational support to all Front Office areas. · Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner. · Maintains guest accounts. · Issues guest receipts and completes cash transactions. · Attends and participates in the daily Front Office pre-shift meetings. · Undertakes special projects and other duties as assigned. Qualifications: Completion of high school diploma or equivalency Prior front desk experience is an asset Skills: Excellent communication skills English Excellent organizational, interpersonal, and administrative skills Proficient or familiar with computerized systems Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations Present a high degree of professional work ethic and image Availability to work day, evening, and night shifts any day of the week including weekends and holidays Physical Demands: Carrying or lifting items weighing up to 50 pounds Moving about the public areas Handling objects, products and computer equipment Remain statutory for extended periods of time Bending, stooping, kneeling Job Type: Part-time Pay: $18.87 per hour Benefits: * Dental care * Discounted or free food * Extended health care * On-site parking * Paid time off Schedule: * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Monday to Friday * Morning shift * Weekends as needed Work Location: In person