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user support technician
Posted on November 25, 2024 by Employer details ECS Electrical Cable Supply Ltd.
Job details
Education: Bachelor's degree. or equivalent experience. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Certificates, licences, memberships, and courses : Certified Computing Professional (CCP). Information Systems Professional (ISP). Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). MAC. Device drivers. Networking software. Networking security. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Word processing software. Presentation software. HTML editing software. Salesforce. MS Office. SharePoint. Spreadsheet. Wireless networks. Area of specialization: Project management. E-commerce. Security and safety: Basic security clearance. Confidential security clearance. Criminal record check. Transportation/travel information: Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Attention to detail. Combination of sitting, standing, walking. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current level of study?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Financial benefits: Group insurance benefits. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. Other benefits. Wellness program.- LocationRichmond, BC
- Workplace information On site
- Salary$72,800YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3164275
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Credentials
Certificates, licences, memberships, and courses
- Certified Computing Professional (CCP)
- Information Systems Professional (ISP)
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- MAC
- Device drivers
- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- HTML editing software
- Salesforce
- MS Office
- SharePoint
- Spreadsheet
- Wireless networks
Area of specialization
- Project management
- E-commerce
Additional information
Security and safety
- Basic security clearance
- Confidential security clearance
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Other benefits
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2025-01-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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