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receptionist

Posted on November 21, 2024 by Employer details POLLARD WINDOWS INC.

Job details

*Company Overview* Pollard Windows & Doors is a proudly Canadian, family-owned business that has been a trusted leader in the window and door industry for over 76 years. With a cutting-edge 300,000+ sq. ft. facility, we prioritize innovation, quality, and the people behind our work. Pollard exists to create lifelong, meaningful careers in an environment that values growth, safety, and well-being. Our products, designed for longevity and excellence, aim to make every house a true home. *Our Purpose and Values* At Pollard, we bring generations of our family together to serve generations of your family. We believe that achieving long-term success comes through *perseverance, tenacity, and a commitment to caring for our people*. We are looking for candidates who share our *drive to elevate standards, commitment to trust*, and our *passion for innovative solutions*. If you want to make an impact and be part of a high-functioning, family-oriented team, this opportunity is for you. *Role Overview:* Reporting to the Customer Service Manager, the receptionist will answer all calls and direct as appropriate; serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel through phone or paging system of visitor arrival; and maintain the security and telecommunications system. *Your Day-to-Day Responsibilities: * * Sort all incoming mail, providing the mail to the appropriate person; process all outgoing mail daily including invoices * Prepare all waybills for outgoing courier mail * Separate and sort shipping invoices and attach P.O. where necessary * Date-stamp all incoming cheques and resumes * Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions * Monitor incoming invoices and forward to the accounts payable department * Maintains security by following procedures; monitoring logbook; issuing visitor badges * Sorting documentation such as pink copies of orders, attaching them to invoices as needed * Maintains telecommunication system by following Customer Service Manager?s instructions for house phone and console operation * Act as emergency response dispatch for the property; directing Emergency Services to specific areas of the plant to ensure prompt response * Maintains safe and clean reception area by complying with procedures, rules, and regulations * Contributes to team effort by accomplishing related results as needed *Qualifications:* * Min. High School education preferred * Ability to read customer orders *Skills Required:* * Professionalism Both in Person and Over the Phone * Ability to Use Microsoft Office * Keen Listener with a Customer Focus * Strong Organizational Skills * Excellent Communication Skills and Ability to Inform Others * Works Well Under Pressure * Diligent and Attentive * Ability to Multitask *Physical Requirements:* * Must be able to sit for extended periods * Must be able to climb 3 flights of stairs as needed * Must be able to lift various size items ½ lb to 20 lbs *Benefits and Perks:* Pollard Windows & Doors values your commitment and loyalty, and we provide a Total Rewards package to match: * Competitive compensation package with health, dental, and medical benefits * Pension contributions and profit-sharing programs * Paid vacation and sick leave, with entitlements that grow with seniority * Access to an Employee and Family Assistance Program (EFAP) * Professional development opportunities to support your growth within Pollard *Join Us in Making a Difference* If you?re ready to bring your skills and customer-focused values to a company that believes in making a lasting difference, we invite you to apply. Send your cover letter, including salary expectations, and a resume to hr@Pollardwindows.com. While we appreciate all applications, only qualified candidates will be contacted for interviews. Pollard Windows & Doors i