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operations supervisor
Posted on November 19, 2024 by Employer details The Gentlemen Pros
Job details
*Job Summary* As the Operations Supervisor, you will manage employees, including scheduling, training, coaching, and performance reviews. You are driven by customer service and take pride in the quality of work and service delivered by your team. You get results by creating an environment that allows people to realize their full potential. You aren?t afraid to roll-up your sleeves as the need arises and take an active role in your team?s continuous development and are regularly looking for ways to do things better, while following all safety standards and codes. *Responsibilities* * Coach, manage and motivate a team of Technical professionals to maximize their performance, engagement and achievement of objectives * Sets the tone for shop operations and service sales; leads by example and exhibits a positive, cooperative, can-do attitude. * Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis * Lead and support the development of a Growth through Service mentality that drives customer satisfaction and future business growth * Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of the Service team through goal setting, observation, coaching and reviews * Introduce new initiatives to maintain further growth * Create alignment between corporate goals and individual objectives * Addresses Customer complaints in a professional, expedient manner *Qualifications* * 1 to 3 years experience in a leadership role * Strong creative thinking and problem-solving skills * Ability to retain top talent * Proven ability to lead and manage a team. * Excellent communication and interpersonal abilities to effectively interact with diverse teams * Heightened sense of self-awareness and emotional intelligence * Demonstrate a strong verbal and written communication skillset * Comfortable in an IOS environment including troubleshooting and training * Windows 11 proficiency * Fluent in English (both written and verbal). *This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed* Job Type: Full-time Pay: $56,000.00-$80,000.00 per year Benefits: * Dental care * Employee assistance program * Extended health care * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Ability to commute/relocate: * Red Deer, AB T4P 4C2: reliably commute or plan to relocate before starting work (required) Experience: * Leadership: 1 year (preferred) Work Location: In person- LocationRed Deer, AB
- Workplace information On site
- Salary$56,000 to $80,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9533856028
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