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front desk agent
Posted on November 18, 2024 by Employer details Hôtel Faubourg Montréal
Job details
Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to : *Responsibilities* ? Always offer professional, friendly and kind service ? Make room reservations by phone, fax and email and assign rooms; ? Process all external and internal calls, either by redirecting calls or assisting the caller ? Take charge of the correspondent's request and monitor it according to hotel standards ? Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance ? Serve as liaison for guests requiring information regarding all aspects of the hotel ? Manipulate and distribute faxes, voicemails and written messages for internal and external customers ? Attend people with special needs; ? Have a thorough knowledge of the hotel's emergency procedures ? Follow department policies, procedures, and service standards ? Writes various reports, letters and general correspondence; ? Complaint management; ? Follow all security policies ? Other assigned functions *Requirements* ? Experience in customer service in Hospitality, ? Bilingual English-French, a third language an asset; ? Strong interpersonal skills and problem solving ? customer service oriented attitude; ? Must be flexible in time management; ? Very responsible and reliable ? Ability to work under pressure in a fast-paced environment ? Ability to work consistently with other colleagues as part of a team ? Ability to focus on customer needs, staying calm and courteous at all times ? Must be minimally available on Saturdays, Sundays, holidays and another day during the week ? Computer skills in Microsoft and Opera PMS would be an asset. ? Must be available for day shift, evening and night shift (23:00 to 07:00) Job Type: Casual Pay: $26.03-$28.64 per hour Schedule: * 4 hour shift * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Morning shift Work Location: In person- LocationMontréal, QC
- Workplace information On site
- Salary$26.03 to $28.64HOUR hourly
- Terms of employment Casual employment
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9532197796
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