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vice-president - financial, communications and other business services
Title posted on CareerBeacon - Vice President, Canada Collections
Posted on November 13, 2024 by Employer details Scotiabank
Job details
Requisition ID: 210666Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Provides strategic direction, leadership and oversight for the Collection and Recovery efforts for the Canadian Bank retail and small business portfolio, including direct and indirect auto finance and Tangerine, ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies and procedures. Accountabilities Works with key partners to maximize collection recoveries including realizing on security, revenue generation while minimizing loan losses with a strong customer focus. Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Implement effective and efficient treatments to achieve agreed collections targets aligned to the PCL and Net Write-Off Plan and business strategy. Leverage technology and data to streamline collections workflows, tactics and to track progress. Ensure adherence to BNS strategy, risk culture, risk appetite, policies, operational procedures and regulatory requirements. Leadership - Lead and direct the development, approval, and execution of strategic plans for the units by: a. Providing high quality, cost effective, innovative solutions to deliver a seamlessly excellent quality of service, with minimal disruption, to clients and business partners.b. Developing, implementing and maintaining the 'best-in-class' customer service standards, policies, processes, programs and procedures, adjusting to market trends and business partner requirements.c. Embedding effective behavioural skills and techniques within the groups to create a performance and a customer service driven culture.d. Developing strategic relationships within and outside the organization to manage change effectively and to maintain expertise and knowledge of industry.e. Developing strategic partnerships with key internal and external partners to promote a consistent employee experience that balances the needs of the employee and the Bank.f. Providing ongoing feedback to GRM and business to optimize originations and client experience. Business Strategy ? Lead the development of strategic direction for the Bank's Collections and Recovery functions by: a. Keeping abreast of top, latest, industry trends and opportunities related to technology and process.b. Initiating/recommending integration of automation and technology or reorganizations/projects within Collections and Recovery units supporting the Bank's overarching framework and strategic objectives.c. Monitoring external and internal leading indicators on behalf of the Bank and recommending the reengineering of processes and practices to improve debt recovery and gain operational efficiencies. Operational Management & Improvement - Lead the development and implementation of key initiatives to strengthen Collections and Recovery operational effectiveness, improve productivity and reduce costs, while strengthening efficiencies by: a. Developing and implement best-in-class collections practices and consistent process execution from the earliest stage of delinquency through to account finalization/receivable management.b. Ensuring the Collections and Recovery units are in operating adherence to regulatory compliance reporting, including OSFI, Government legislation, audit and code of conduct.c. Maximizing account rehabilitation through effective & rigorous account/customer management through the streamlining and integration of top calls automation and technology.d. Ensuring adherence to credit risk policies and strategies as well as maintaining a strict adherence to Bank and Unit security procedures with respect- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2123805
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