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receptionist
Posted on November 12, 2024 by Employer details Bramgate Automotive Inc
Job details
*FULL-TIME - GREETER-RECEPTIONIST* *The Role* *Are you an experienced Greeter/Receptionist looking to take the next step-up in your career? If so, we have a new challenge for you.* *The Benefits* * State-of-the art facility. Air-conditioned spaces * Outstanding leadership and support * Professional training and processes * Large customer base * Benefit package, life, dental, health, RRSP, pension plan and EAP * Collegial workplace atmosphere * Career advancement opportunities *Key Responsibilities:* As Greeter/Receptionist, you will be responsible for customer service and a number of clerical/administrative duties for the entire dealership. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, and scheduling appointments. In addition, liaising with Service and Sales teams to ensure easy, efficient, and enjoyable experiences for guests. The incumbent requires previous retail experience - working in a dealership setting is preferred. This role will require a constant basis of engagement with the guests and regular communication within the teams. Duties: _Greeter ? Sales/Service Support:_ * Participate and ensure safety protocols for visitors. * Greet customers entering the dealership in a prompt, friendly and professional manner. As the first point/or last point of contact onsite, provide a consistent, high standard of customer experience that conforms with the Company promise. * Personally, direct customers to the relevant department (i.e., introduce to Parts, Service, Sales, etc.) * Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas. * Attend the daily Sales team meetings to be aware of appointments or other events. * Coordinate between the other departments and Sales team for any e-leads or appointments made. * Ensure Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least 30 minutes prior to appointment times. * Record traffic of all people walking into the showroom/Sales department per Company procedures. * Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by Sales Manager. * Make sure all customer waiting areas including the café are kept clean and stocked with refreshments and snacks. * Note any re-stocking of refreshments and snacks required, bringing it to the attention of the Service Manager. * Other duties as required. _Reception Duties:_ * Announce visitors according to Company procedures. * Promptly answer telephone in a warm and inviting manner. * Operate a multi-line telephone system, transferring calls to appropriate sales representative or department. * Respond to emails in a timely manner. * Coordinate and process customer payments, customer accounts, petty cash, and cheque requisitions. * Prepare the daily bank deposit based on prior day cash receipts. * Coordinate and processes all necessary documentation and payments for the service department. * Perform various clerical and administrative duties. * Distributes mail and coordinates all courier pickups. * Organize, maintain, and coordinate Company records and files in their proper locations. * Where necessary, assist in the compilation of data for various reports. * Maintain the reception area in a tidy and presentable manner. * Other duties as required. *What you bring to the role* The key skills and qualities of an Greeter/Receptionist: * High school diploma or equivalent. * Office Administration diploma would be considered an asset. * 1-2 years of direct work experience as a Receptionist/Customer Service. * Cashier experiences. Dealership experiences an asset. * Able to write simple correspondence, including memos, letters, etc. * Knowledge of vehicles, equipment, and/or services offered. * Strong knowledge of Microsoft Office products, including Excel and Word. * Able to maintain filing systems and basic d- LocationToronto, ON
- Workplace information On site
- Salary$17.50 to $19.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524666830
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