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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 11, 2024 by Employer details Packaging World
Job details
*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional service. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services effectively. A passion for helping others and the ability to work in a fast-paced environment are essential for success in this position. *Responsibilities* * Respond promptly to customer inquiries via phone, email, or chat. * Provide accurate information regarding products, services, and policies. * Assist customers in troubleshooting issues and resolving complaints in a professional manner. * Maintain detailed records of customer interactions and transactions through data entry. * Upsell products and services when appropriate to enhance customer satisfaction. * Exhibit excellent phone etiquette while handling customer calls. * Collaborate with team members to improve service delivery and customer experience. * Stay informed about product updates and company policies to provide accurate assistance. *Qualifications* * Proficient in English; bilingual or multilingual candidates (especially Tagalog) are highly desirable. * Previous experience in customer service or sales is preferred. * Strong communication skills with the ability to articulate clearly and effectively. * Demonstrated ability to handle difficult situations with patience and professionalism. * Familiarity with data entry systems and basic computer applications. * Ability to work flexible hours as needed, including evenings or weekends if required. * A positive attitude, strong work ethic, and willingness to learn new skills. Join us in delivering outstanding service that makes a difference! Job Types: Full-time, Permanent Pay: $17.20 per hour Expected hours: 37.5 per week Benefits: * Casual dress * On-site parking Schedule: * Monday to Friday Application question(s): * Must be a Canadian citizen or Permanent Resident. Education: * Bachelor's Degree (required) Experience: * Accounts receivable: 3 years (required) * Customer service: 5 years (required) * B2B sales: 3 years (preferred) Work Location: In person- LocationNorth York, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9523168862
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