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supervisor, technical support
Title posted on CareerBeacon - Manager, IT Support
Posted on November 09, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:-TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:R_1358436 Manager, IT SupportManages or leads a team of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved.KEY ACCOUNTABILITIESCUSTOMEROversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plansManage the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.Manage key relationships with both delivery teams and partners and hold regular service delivery reviews that promote continuous service improvementDrive and manage a highly effective controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources)Work with clients to prepare comprehensive IT solutions that meet/ exceed client objectives for new and existing systems / applicationsPartner with delivery teams to schedule test cycles and deployments in a timely mannerEnsure scheduled changes take place with proper testing, monitoring and implementation and with little or no adverse impact to the businessWork with technology partners to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirementsUnderstand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported servicesOversee the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operationLead effort to test, debug, and performance analyze and document environment componentsMay conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectivesNegotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are metIn partnership with other team members, ensure a close relationship is maintained with clients, in order to keep informed of their business needs and directionMeasure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicableIdentify vendors/ TD areas able to provide IT related services and partner with clients in developing business cases, RFI / RFP, etc. consistent with business requirements and guidelinesManage day-to-day vendor relationships; ensure timely/accurate communication and resolution of issuesAct as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clientsProvide insight, information and recommendations on industry trends and promote/develop IT awareness and technical understanding of business partners / clientsPartner closely with core i- LocationLondon, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2123420
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