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call centre agent - customer service
Title posted on indeed.com - Call Centre Customer Service Agent 103
Posted on November 07, 2024 by Employer details Mainstreet Equity Corp.
Job details
*Job Title: Call Centre Customer Service Agent* *We encourage all students to apply* *Job Type: Part-time * *Start Date: Immediately* *Job Location: Calgary, AB* *Wage: Competitive Market Wage* *Benefits:* *-50% Rental Discount* *-Company Paid Dental, Vision and Health Care Benefits (including family)* *-Group Benefits- AD&D, Short & Long Term Disabilities, Life insurance (including family)* *-Opportunity for Growth* *The Company* Mainstreet Equity Corporation is a distinguished real estate company which is publicly traded on Toronto Stock Exchange (TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 18,000 residential apartments in six major cities across Western Canada. *Position Summary* Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues. *Responsibilities* · Answer incoming calls/emails from existing and prospective tenants · Demonstrate a high level of professionalism and courtesy · Respond to leasing inquires, give detailed information & schedule viewing appointments · Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance · Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction · Complete daily/weekly reports as required · Perform various other duties as assigned by management · Work as a team member to ensure the best customer service experience possible · The Call Centre Customer Service Agent must be available to work shifts which include weekdays, evenings, weekends, and statutory holidays. *Required Skills:* · Must possess customer service/call centre experience in a professional environment · Prior customer service/call centre experience in residential property industry is an asset · Exceptional customer service and relationship building skills · Calmness under pressure and maintain records in timely and accurate mode · Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.) · Exceptional written and verbal communication skills · Must have the confidence to work independently and be adaptable to changing priorities · Ability to set priorities, multi-task, and work in a fast paced environment · Excellent organizational and interpersonal skills · Meticulous attention to detail · Must successfully complete a security clearance · Fluent in English *How to Apply* Submit your resume online or at www.mainst.biz Job Types: Full-time, Permanent Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site gym * Vision care Schedule: * 8 hour shift * Day shift Experience: * Call Centre Customer service: 2 years (required) Work Location: In person- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9519018081
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