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service desk analyst

With some duties as an information technology (IT) analyst

Posted on October 25, 2024 by Employer details Integtr

Job details

  • LocationMontréal, QC
  • Workplace information On site
  • Salary17.00 to 21.00 hourly (To be negotiated) / 80 hours bi-weekly
  • Terms of employment Term or contractFull time
  • Evening, Shift, Overtime, To be determined, Early Morning, Morning
  • Starts as soon as possible
  • Benefits: Health benefits, Other benefits
  • vacancies 1 vacancy
  • Source Job Bank #3131190

Overview

Languages

Bilingual

Education

  • College/CEGEP
  • or equivalent experience
  • Computer technology/computer systems technology

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Professionalism in customer service

Credentials

Certificates, licences, memberships, and courses 

  • A+ Certification

Experience and specialization

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • Networking security
  • Intranet
  • Internet
  • Desktop applications
  • Communication software
  • MS Active Directory
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Virtualization

Type of experience

  • Call centre

Additional information

Security and safety

  • Criminal record check

Transportation/travel information

  • Travel expenses not paid by employer
  • Public transportation is available

Work conditions and physical capabilities

  • Work under pressure
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Ability to multitask
  • Honesty

Benefits

Health benefits

  • Health care plan

Other benefits

  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2024-11-08

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Integtr

  • Administrative and support services
  • 1 job posting advertised
  • Small business (under 5 employees)
  • 1 business location
  • View business profile

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Job market information

service desk analyst NOC 22221 Montréal Region
Median wage Help -
28.21 $/hour

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