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deskside support technician
Posted on October 24, 2024 by Employer details Allied Digital Services, LLC
Job details
*Job Overview* We are seeking a skilled and motivated Desktop Support Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring that all computer systems and networks operate efficiently. This role requires a strong background in various operating systems, excellent customer service skills, and the ability to troubleshoot software and hardware issues effectively. *Duties* * Provide first-level support for desktop hardware and software issues across various operating systems including Windows, MacOS, and Linux. * Troubleshoot and resolve network connectivity issues, including LAN configurations. * Assist users with software applications such as Microsoft Office and other productivity tools. * Maintain accurate records of support requests using ticketing systems like Jira. * Perform routine maintenance on computers and peripherals to ensure optimal performance. * Collaborate with other IT staff to implement solutions for complex technical problems. * Educate users on best practices for computer usage and security protocols. * Participate in the setup and installation of new hardware and software as needed. *Requirements* * Proven experience in desktop support or a related field. * Strong knowledge of computer networking principles and LAN setups. * Proficiency in troubleshooting software issues across multiple operating systems (Windows, MacOS, Linux). * Excellent customer service skills with the ability to communicate technical information clearly to non-technical users. * Familiarity with ticketing systems such as Jira for tracking support requests. * Ability to work independently as well as part of a team in a fast-paced environment. * Strong problem-solving skills and attention to detail. If you are passionate about technology and helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician. Job Type: Full-time Schedule: * 8 hour shift * Monday to Friday Work Location: In person Application deadline: 2024-11-15 Expected start date: 2024-12-01- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9499835813
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