supervisor, technical support
Title posted on Jobillico -
First-line Support Specialist (E)
Posted on
October 23, 2024
by
Employer details
Waterloo Region District School Board
Job details
First-line Support Specialist (E) Information Technology Services (ITS) Applicants will be considered in the following order: 1) Qualified permanent ESS/OSSTF Bargaining Unit employees. 2) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees. 3) Qualified external applicants (includes employees from other Bargaining Units) The Waterloo Region District School Board is situated Canadas innovation heartland, where we are innovating tomorrow by educating today. The Board provides a comprehensive educational program for approximately 64,000 students in the Region of Waterloo. The Board is the seventh largest public school district in Ontario with 16 secondary schools, 106 elementary schools, and approximately 11,000 staff members. Additional information regarding the Board is available on the Boards website at www.wrdsb.ca. Reporting to the Supervisor of IT Client Services, the successful candidate will be responsible for the daily first-line customer services and support IT needs. This position supports IT assets lifecycle (physical, application, web based), fulfills client requests, and responds to client incidents. IT Client Services continuously develops services to exceed customer expectations and contributes to the achievements and well being of all students, staff and visitors at the Waterloo Region District School Board. The team is accountable for delivery on commitments, achieved through the provision of timely, consistent high quality and professional IT customer services at every customer contact in support of the Waterloo Region District School Boards strategic plan and goals. The successful applicant for this Educational Support Staff position Level E ($52,549-$63,944), will be working 35 hours per week, 12 months per year, effective as soon as possible . Hours of work may vary according to workload or assignment, and overtime may be necessary for special projects. The successful candidate, as required, will transport assets and equipment in their own vehicle as well as Board rented vehicles. Responsibilities Provide timely day-to-day first- level customer services support to staff, students and visitors during and outside of normal working hours as required, choosing from a variety of tools and contact methods, including, ITServiceDesk, remote management, telephone, email, self-service and face-to-face to suit customer needs. Provide daily support and services related to physical and digital technology including asset acquisition, inventory control, processing, and on-going support and service throughout the asset lifecycle, that includes (but not limited to) end user technology, library resources, infrastructure, telephony, user access and application resources, that include Student Information System(s), Ministry Reporting, Assessment and Achievement Systems, GSuite, Integrated Library Systems, WordPress, PD Place, Desire2Learn, MyPassword, Internal Application Server, and Asset Tracking System Identify, and recommend appropriate responses to industry and WRDSB identified technology trends and cost-effective processes that support all aspects of technology in the organization. Contribute as a member of the quality assurance process for application upgrades, technology changes, and support documentation. Monitor and utilize IT dashboards & monitoring tools. Participate in IT projects as requested. Communicate clearly and professionally with colleagues, staff, students, and external resources in a positive, tactful, and diplomatic manner. Work cooperatively as a member of the ITS team to fulfill the mandate and goals of the department. Other duties as assigned by the Information Technology Management team. Qualifications A minimum of a two (2) year Information Technology College Diploma is required. 2 years of experience in an ITS or Educational organization with the demonstrated ability to: Provide effective customer services Follow defined process, policy and procedure Prioritize w
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LocationKitchener, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14712068
Advertised until
2024-11-20
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