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lost-and-found desk clerk
Title posted on Jobillico - Service Counter Clerk - Temporary position
Posted on October 21, 2024 by Employer details Ville de Pointe-Claire
Job details
<p>Reporting to the Senior Advisor - Communications, the incumbent will have to provide customer service pertaining to the City of Pointe-Claire?s various activities. The incumbent will have to reply to citizens on various matters pertaining to the City?s departments such as public works, taxation, urban planning, engineering and recreation.</p><p></p><p>The incumbent carries out the following main activities:</p><ul><li>Processing information requests from customers, ensuring the accuracy of the answers by using the tools available to him/her or by taking the necessary actions with the responsible departments.</li><li>Providing the required service in accordance with the agreements negotiated with the departments.</li><li>Taking in, analyzing, processing and following up on requests, complaints, comments or suggestions, and claims from customers.</li><li>Taking in various amounts of money and balancing the cash and statements.</li><li>Becoming familiar with the various projects and helping prepare the profile of the population?s needs.</li><li>Initiating or participating in information meetings or problem-solving processes with the stakeholders involved, along with his/her immediate supervisor.</li><li>Keeping his/her knowledge current, updating the tools available to him/her and ensuring the availability of information documents for customers.</li><li>When required, providing the permits and certificates already issued by Urban Planning or the Inspection?Public Safety Department.</li><li>Writing various reports pertaining to his/her activities and certain explanatory or informative documents.</li><li>Guiding and directing the work of several employees assigned to related duties and checking the quality of the work.</li><li>As needed, using various devices and systems to perform certain job-related duties, having access to the appropriate programs.</li><li>Entering the required information into the current management software.</li><li>Acting as a commissioner for oaths.</li><li>Performing any other related tasks.</li></ul> <br> <ul><ul><ul><li>Hold a high school (Secondary 5) diploma;</li><li>The work requires four (4) years of experience in a job making it possible to become familiar with the nature of the job or any other combination of schooling and experience considered equivalent according to the established policy;</li><li>Bilingualism (spoken French and English);</li><li>Good knowledge of written French, knowledge of written English is an asset;</li><li>Tactful, calm and courteous;</li><li>Knowledge of the City?s municipal services and activities;</li><li>Ability to analyze and synthesize;</li><li>Organized, detail-oriented and comfortable with different computer systems;</li><li>Exhibit judgement and independence.</li></ul></ul></ul>- LocationPointe-Claire, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Term or contractFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #13080597
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