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network system administrator
Title posted on ZipRecruiter - IT Systems Administrator
Posted on October 19, 2024 by Employer details Syscal
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Job description</strong></p><p><strong>Location:</strong><br />Applicants must currently reside in Calgary, AB, be able to work remotely from their home and conduct on-site visits as needed. Our clients are mainly located in Calgary, but some have offices in other parts of Southern Alberta, Edmonton, Saskatoon, and Winnipeg.</p><p><strong>About Us:</strong><br />Syscal is an information technology company based in Calgary, Alberta. Our focus is on managed services, primarily for small businesses and non-profit organizations.</p><p>Our Culture and Values:</p><p>At Syscal, we believe that IT is changing the world and are on a mission to bridge the gap between humanity and technology. Our core values shape everything we do:</p><ul><li>Time up front: We value careful planning, proactivity, and forward thinking.</li><li>Do What's Right: Integrity and transparency are at the heart of our decisions.</li><li>Excellence in Everything We Do: We hold ourselves to high professional standards and strive for continuous improvement.</li><li>We Build Relationships: We enable great people to do great things through strong relationships.</li><li>Success is Shared: We celebrate our victories and learn from our challenges together.</li></ul><p>We aim to maximize impact through our careers, relationships, and community, empowering others to do the same. As a Tier 2 IT Systems Administrator at Syscal, you'll be part of a team committed to providing solutions that create operational change and enable our clients to make a more significant impact in their industry.</p><p><strong>Position:</strong><br />IT Systems Administrator (Tier 2)</p><p><strong>Job Description:</strong><br />As a Tier 2 IT Systems Administrator, you will provide complex assistance beyond the scope of a Tier 1 Technician. The successful candidate will be comfortable working at an organizational level, offering in-depth backend support and troubleshooting. You will be knowledgeable about the organization's software and hardware tools, ensuring quick and informed resolution of issues escalated from the Tier 1 team.</p><p>Our clients operate in varied environments, including on-premise and the cloud. Candidates with prior experience working for a Managed Services Provider (MSP) will be prioritized during the hiring process.</p><p>This position offers opportunities for quick career advancement for candidates who excel in following and improving company processes and maintain a positive attitude.</p><p> </p><p>You will be required to visit client sites, which may occasionally occur without advanced notice. Therefore, a valid Class 5 driver's license and immediate access to a personal vehicle are mandatory requirements for this role. Applicants without a personal vehicle are ineligible to apply.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and resolve technical issues for our clients remotely or on-site.</li><li>Escalate complex problems or projects to Tier 3 team members when necessary.</li><li>Implement and maintain security measures, including patch management, firewalls, and antivirus solutions, to protect clients' IT environments.</li><li>Assist in planning and executing IT projects like network upgrades, server migrations, and new technology implementations.</li><li>Serve as a key point of contact for escalated client issues, ensuring effective communication and resolution.</li><li>Learn and apply industry and Syscal best practices.</li><li>Stay updated on vendor releases, current trends in the industry, and emerging technologies.</li><li>Provide Tier 1 support to customers and internal staff, especially during peak hours or staff absences.</li><li>Create and resolve support tickets, including Tier 2 and escalated Tier 1 tickets.</li><li>Resolve backend issues and complex server or hardware problems.</li><li>Maintain server and network infrastructure.</li><li>Collaborate closely with the S- LocationCalgary, AB
- Workplace information On site
- Salary$89,832.92YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #9b5f3c1c
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