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user support technician

Posted on October 14, 2024 by Employer details Intelli Matrix

Job details

  • LocationWindsor, ON
  • Workplace information On site
  • Salary28.50 to 33.00 hourly (To be negotiated) / 32 to 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Day, Early Morning, Morning
  • Starts as soon as possible
  • Benefits: Financial benefits
  • vacancies 1 vacancy
  • Source Job Bank #3117271

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Office building

Responsibilities

Tasks

  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

  • 1 to 2 people

Experience and specialization

Computer and technology knowledge

  • Networking software
  • Networking security
  • Internet
  • Servers
  • Security software
  • Word processing software
  • Mail server software
  • HTML editing software
  • MS Office
  • MS Windows
  • SharePoint

Additional information

Security and safety

  • Bondable

Work conditions and physical capabilities

  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Ability to multitask

Benefits

Financial benefits

  • As per collective agreement

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2024-11-20

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Intelli Matrix

  • Professional, scientific and technical services
  • 2 job postings advertised
  • Small business (under 5 employees)
  • 2 business locations
  • View business profile

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Job market information

user support technician NOC 22221 Windsor-Sarnia Region
Median wage Help -
18.45 $/hour

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