diversity manager
Title posted on indeed.com -
EUC Manager - ITIL
Posted on
October 11, 2024
by
Employer details
NLB Technology Services
Job details
*Role - End-User Computing (EUC) Workplace Communication Manager*
*Duration- FTE*
*Location- Toronto, Ontario. Canada(Day1 Onsite)*
*Job duties/accountabilities*
*-End-User Computing (EUC) Workplace Communication Manager*
Experienced End-User Computing (EUC) Workplace Communication Manager to lead our WCC (Workplace Communication and Collaboration) operations team. The ideal candidate will oversee L1, L2, and L3 production support for various communication and collaboration platforms.
*Description of Role:*
· Manage and optimize WCC operations, ensuring high availability and performance of communication systems
· Oversee L1, L2, and L3 support teams for Messaging, Email Security, Unified Communications, and Modern Workplace solutions
· Develop and implement strategies to improve service delivery and user experience
· Collaborate with cross-functional teams to align WCC initiatives with overall business objectives
· Monitor industry trends and emerging technologies to drive innovation in workplace communication
*Required Skills and Experience*
· Extensive experience in managing WCC operations, including:
· Messaging platforms (e.g., Exchange, Gmail)
· Email security solutions
· Unified Communications systems (e.g., Microsoft Teams, Cisco Webex)
· Modern Workplace solutions (e.g., Microsoft 365, Google Workspace)
· Strong understanding of L1, L2, and L3 support structures and ITIL framework
· Excellent leadership and team management skills
· Strong problem-solving and analytical abilities
· Effective communication skills, both written and verbal
Job Type: Full-time
Pay: $61,867.69-$120,013.88 per year
Benefits:
* Dental care
* Paid time off
* Vision care
Schedule:
* 8 hour shift
Experience:
* EUC: 10 years (required)
* Messaging platforms (e.g., Exchange, Gmail): 10 years (required)
* Modern Workplace (e.g., Microsoft 365, Google Workspace): 10 years (required)
Work Location: In person
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LocationToronto, ON
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Workplace information
On site
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Salary$61,867.69 to $120,013.88YEAR annually
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9483727558
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