help desk technician
Title posted on Monster -
Bilingual Technical Helpdesk Analyst I (12 months contract)
Posted on
October 04, 2024
by
Employer details
PCI Panasonic Canada Inc.
Job details
Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for non-routine elements or resolution. Participates in team resolution of problems as required. Performs other duties as assigned.
Please note this is a full-time contract opportunity.
Please note, office-based work for this position will be based out of Panasonic's Niagara-on-the-Lake office.
Responsibilities:Maintain, monitor, support and troubleshoot B2B Customer core Restaurant Point of Sale(POS) hardware along with software applications. Supported product not limited to; Restaurantmenus
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LocationNiagara-on-the-Lake, ON
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Workplace information
On site
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SalaryNot available
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Monster
#7ca33d4f0cd04b659c0d37a615b82d66
Advertised until
2024-11-04
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