customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
October 04, 2024
by
Employer details
Keizer's Group
Job details
Keizer's Group is hiring a Full Time Customer Service Representative.
The qualified candidate will greet all visitors and callers promptly, pleasantly, with a helpful and emphatic attitude. He/She may report to the Collision Center Manager or Office Manager depending upon the organization structure. They must work effectively with Damage Writer and others.
Responsibilities include:
-Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area
-Promptly and courteously answer the telephone
-Collects data using the Customer Information Form
-Book appointments for damage appraisals, drop off and pick up
-May assist with proactive vehicle status class and customer follow up calls
-Handle customer inquiries promptly
-Assists with marketing programs as appropriate
-Assists office manager or supervisor with filing, data entry and other tasks as requested.
-Assures the comfort of visitors
-May handle cash or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information
Skill Criteria
-Effective oral communication skills and excellent phone manners
-Professional appearance
-Effective writing, math, and computer skills appropriate to the responsibilities of the position
-Basic understanding of the collision process and administrative issues
-Good interpersonal skills
Keizer's Group offers competitive salary packages, an incredible work environment, and career advancement opportunities.
Job Type: Full-time
Pay: $40,000.00-$45,000.00 per year
Benefits:
* Casual dress
* Dental care
* Extended health care
* Paid time off
* RRSP match
Schedule:
* Day shift
* Monday to Friday
Work Location: In person
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LocationHalifax, NS
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Workplace information
On site
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Salary$40,000 to $45,000YEAR annually
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9474226199
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